I reported in mid-October that I had arranged for internet service trough the local cable company, MegaCable. I was told when I subscribed that the service would be installed within ten to fifteen days. I’m still waiting, almost a month later, and most recently was told the service would be installed on the 21st of this month. Given that I have three times previously been given specific dates and times when service would be installed and wasn’t, I’m not now holding my breath. The installers have not once called me to tell me that they wouldn’t show up when promised.
Most recently the service was to have been installed last Saturday, during which I waited all day in the apartment. The installers showed up Sunday, when I was in Puebla. Since I wasn’t home when they showed up on Sunday I now must wait until the 21st. The fellow with whom I spoke on Monday told me the installers didn’t make it on Saturday because of the weather.
Today (Tues. 11/14) I sent an email to MegaCable management politely telling them what lousy installation service they have. Today I also viewed my bill on-line and discovered a charge for my non existent internet service. So for the second time in two days I walked to the office to straighten out the mistake. I must say that everyone I’ve dealt with in the office has been very nice, efficient, and very patient with my often inadequate Spanish. In fact, when the fellow in the office who told me the installer would be here last Saturday overheard my discussion with a clerk, who is quite familiar with the tardy installation situation, about the internet charge he went to the phone and called the installation department.
The positive aspect to all of this is that I am getting lots of exercise walking back and forth to the cable office, which involves climbing and descending hills in both directions.
UPDATE: Five minutes after I wrote the above I received a call from a fellow at MegaCable who informed me an installer will be here tomorrow (Wed. 11/15) morning at 9:00.
FURTHER UPDATE: It’s a good thing I didn’t hold my breath as I received a call Wed. morning informing me the installation will be Thursday morning between 9:00 and 10:00. At least they called me this time. Tomorrow will be one month and a day since I contracted for service.
FURTHER UPDATE: Of course no installer showed up at the indicated time. So at 11:00 I called the installation department number and explained that six times now I have been given a specific day and time when the installation was to occur and six times no one has shown. The fellow I spoke to initially told me installation was scheduled for Nov. 21. I politely but firmly corrected him and after I explained all of the above to him he indicated that someone would be here in an hour.
When no installer showed up in an hour and a half I called again and was firmer. Within a half hour an installer showed up and within 30 minutes the installation was completed.
I finally have internet service.
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1 comment:
No problem EMG. I will be paying $640. pesos per month for both. I was paying $363. in Merida, but had a slower internet connection.
CableMas in Merida certainly had far better customer service. They told when they would do the installation, were there right on time, and had me connected in a day and a half.
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